At Uniquely Zero, we are 100% committed to customer satisfaction, therefore, we have listed out steps and procedures if you are looking to return your products purchased from us.
Change of Mind
- If you have simply changed your mind, we are more than happy to issue you store credit vouchers for future use.
- You must initiate the return within 14 days of receiving the goods, along with a proof of purchase sent to admin@uniquelyzero.com.au, with the title "Change of Mind".
- You can return the goods to: Uniquely Zero, PO Box 12, Indooroopilly Qld 4068
- Please ensure that the product is not damaged, torn, worn, washed in anyway that prevent a resale. You will need to return the product with the original packaging, undamaged. If the goods is found not to be in a resaleable position, your return will not be valid.
Faulty Items
- If your item is found to be faulty or defective, you are entitled to an exchange or a full refund.
- You must initiate the return within a reasonable timeframe of receiving the goods, along with a photo proof of the defective item, and proof of purchase sent to: admin@uniquelyzero.com.au, with the title "Proof of Faulty Item".
- You can return the goods to: Uniquely Zero, PO Box 12, Indooroopilly Qld 4068
Incorrect Sizing
- If you have simply ordered the incorrect sizing, you are entitled to an exchange of size.
- You must initiate the return within 14 days of receiving the goods, along with a proof of purchase, and your preferred sizing sent to admin@uniquelyzero.com.au, with the title "Incorrect Sizing".
- You can return the goods to: Uniquely Zero, PO Box 12, Indooroopilly Qld 4068
- Please ensure that the product is not damaged, torn, worn, washed in anyway that prevent a resale. You will need to return the product with the original packaging, undamaged. If the goods is found not to be in a resaleable position, your return will not be valid.
Other Returns
We will also accept returns for an exchange, refund or store credits if the following applies:
- The product is not fit for its intended purpose
- The product does not match our product description
- You must initiate the return within 14 days of receiving the goods, along with a proof of purchase sent
to admin@uniquelyzero.com.au, with the title "Other
Returns".
- You can return the goods to: Uniquely Zero, PO Box 12, Indooroopilly Qld 4068
- Please ensure that the product is not damaged, torn, worn, washed in anyway that prevent a resale. You will need to return the product with the original packaging, undamaged. If the goods is found not to be in a resaleable position, your return will not be valid.
Our goods comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss of damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to be major failure.
CLICK HERE to Download the Return Authority
