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FAQ - below you will find some commonly asked questions.
FAQ – Below you will find answers to some commonly asked questions…
Q: How do I know what ZeroBra size I am?
A: Selecting your ZeroBra size is quite
easy – simply match your T-shirt size!
When it comes to choosing your
ZeroBra size, bust and cup measurements are
irrelevant.
For more information on sizes,
please refer to:
http://www.uniquelyzero.com.au/product-bra-standard.shtml
If you are purchasing a Strapless Zero Bra, please refer to:
Q: When will I receive my item?
A: You can expect to receive your item within the Estimated Delivery timeframe from the end of deal campaign as stated under “FINE PRINT” section of your voucher.
Q: Where is my voucher code/number?
A: Your voucher number
should be stated on the confirmation email you have
received from the deal site once you make the
purchase. If you have not receive a confirmation
email, you should be able to login to your account
under the deal site, and retrieve your purchase
details from there under “MY ACCOUNT
Ă
MY ORDERS”.
If either option is not available, you will need to
contact the deal site directly.
PLEASE NOTE: the Security Code stated on your
voucher is NOT your Voucher Code.
Q: I have purchased multiple items, can I combine postage and redeem just once?
A: Unfortunately we are unable to combine postage as the postage and handling of all our products are outsourced to a third party organisation which charges P&H on a per item basis.
If you have purchased multiple items, you will need to redeem each voucher separately.
Q: I have purchased multiple items, but have only just received parts of my order. Where is the rest of my order?
A: The postage and handling of all our products are outsourced to a third party organisation, and goods are dispatched on a per item basis. Hence why, you would be receiving your orders separately.
Please allow a few more days for your other orders to arrive.
Q: I’ve just made a purchase on the deal site and have received my voucher and voucher code. How do I redeem my voucher?
A: Upon purchase through the deal site, you must redeem your voucher to complete the purchase. Simply follow the steps below to redeem:
1. Redeem voucher via our website: http://www.uniquelyzero.com.au/vouchers.shtml
2. Select the relevant deal site
3. Select product purchased
4. Enter voucher code (Please note, the security code is NOT your voucher code)
5. Choose size (for ZeroBra purchases) or colours (for Zero Organiser or Zero Pashmina purchases)
6. Complete payment of postage (please ensure your postal address is correctly entered at this point).
Once the above steps are completed, your voucher is redeemed and your order details will be recorded.
Q: I’ve just made a purchase on the deal site and have paid for my item without having the chance to select my size/colour preference or to change my shipping address?”
A: Upon purchase through the deal site, you must redeem your voucher and pay for postage to complete the purchase. During the redemption process, your sizing and/or colour preferences and shipping address details will be captured. To redeem, simply follow the steps below:
1. Redeem voucher via our website: http://www.uniquelyzero.com.au/vouchers.shtml
2. Select the relevant deal site
3. Select product purchased
4. Enter voucher code (Please note, the security code is NOT your voucher code)
5. Choose size (for ZeroBra purchases) or colours (for Zero Organiser or Zero Pashmina purchases)
6. Complete payment of postage (please ensure your postal address is correctly entered at this point).
Once the above steps are completed, your voucher is redeemed and your order details will be recorded.
Q: I’ve just redeemed my voucher, but I
forgot to:
- change my shipping address or
- include my voucher code(s) or I’ve put in the
wrong code
- need to change my ZeroBra size or
- need to change my Zero Organiser colour or
A: Please email us at admin@uniquelyzero.com.au immediately with subject heading “REDEMPTION CHANGE” with details of your request, as once we send out your goods, these details cannot be changed.
Q: I’m trying to redeem my voucher and pay for postage, but I can’t pay without having a PayPal account. I want to pay with my credit card.
A: At this stage, we
are only able to accept postage payments via PayPal.
However, we understand your payment preference and
will endeavor to bring in the credit card payment
system to place in the very near future! Apologies
for the inconvenience.
Q: I’m having problem redeeming with my PayPal account. What should I do?
A: Please email us at admin@uniquelyzero.com.au with subject heading “MANUAL REDEMPTION” and your PayPal registered email address, and we will send you a payment request for postage manually.
Q: I’ve got a question about redeeming my voucher/order and I’m not sure if I’ve redeemed my correctly/successfully.
A: Please email us at admin@uniquelyzero.com.au with a copy of your voucher and/or your voucher codes, and your PayPal registered email address to assist us in locating your order and to assist you with your enquiry.
Q: I’ve tried to redeem my voucher and pay for postage, but was informed that my payment was terminated/cancelled/unsuccessful. I’ve attempted the redemption process again and have now discovered that I’ve been charged postage more than once. What should I do?
A: Please email us at admin@uniquelyzero.com.au with the subject heading “REDEMPTION ISSUE – DUPLICATED POSTAGE”. Please advise us of your PayPal registered email address and provide copies of your voucher(s) to assist us in locating your payment(s) and refund the duplicated postage transaction(s) accordingly.
Q: I live locally, can I pick up my purchased item from your office?
A: As much as we love to meet our happy customers, our products are dispatched directly from our warehouse located overseas. Therefore, we won’t be able to organise any local pick-ups.
Q: I haven’t received my item yet?
A: If you haven’t received your item yet,
this may be due to a number of factors:
a. Your voucher was not
redeemed successfully.
b. Incorrect or
incomplete postage address provided
c. Undeliverable mailing
address
d. Delay on shipment
We strive to deliver all goods on time within the stated timeframe on your voucher. However, sometimes this may not always be possible due to external factors. So, if you don’t receive your items on time (calculated by the delivery timeframe from the end of the deal campaign as stated on your voucher), please email us a copy of your voucher and we will look into this for you.
Q: I need to exchange sizing for my ZeroBra. What do I do?
A: For exchange of
sizes, returns must be initiated within 14 days of
receiving the goods, along with a proof of purchase
(eg, copy of voucher) and the completed Return
Authority form (you may download this document from
http://www.uniquelyzero.com.au/policy.shtml).
Goods can be returned to:
Uniquely Zero
PO Box 12
Indooroopilly QLD 4068
Australia
Please ensure that the product is not damaged, torn,
worn, washed in any ways that prevent a resale.
Products are to be returned with its original
packaging, undamaged. If the goods is found not
to be in a resaleable condition, your return will
not be valid.
Q: I have other questions about returns and exchanges.
A: Please refer to our Return Policy: http://www.uniquelyzero.com.au/policy.shtml
